Refund Policy

At Natural Plus USA, customer satisfaction is extremely important to us. We take pride in providing high-quality, organic hair care products and work hard to ensure every order is processed and delivered accurately.

Order Issues & Customer Support

If you experience any issues with your order — including delays, damaged items, incorrect products, or missing items — we kindly ask that you do not open a dispute with your bank or payment provider before contacting us.

Instead, please contact our customer support team directly so we can resolve the issue as quickly as possible.

You may reach us at:
📞 943-291-5499
📞 470-638-3939

Our team is committed to speaking with you directly, understanding the situation, and finding the best solution. Opening a dispute without first contacting us may delay the resolution process and limit our ability to assist you promptly.

Refund Eligibility

Refunds may be issued under the following circumstances:

• You received the wrong product

• Your order arrived damaged

• Your order was not delivered

• Your item is unused and returned in its original condition (if applicable)

To request a refund, you must contact us first to review your case. Refund requests must be submitted within a reasonable timeframe after receiving your order.

Refund Process

If a refund is approved:

• The refund will be processed back to your original method of payment.

• Most refunds are completed within 1–3 business days after approval.

• Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Please note that shipping costs may be non-refundable unless the issue was due to an error on our part.

Chargebacks & Disputes

We strongly encourage all customers to communicate with us before filing a chargeback or dispute. Our goal is always to resolve matters fairly and professionally. Filing a dispute without prior communication may result in delays while the matter is reviewed.

Natural Plus USA values transparency, communication, and customer trust. We are here to help and will do everything possible to ensure your experience with us is positive.