Terms & Conditions

Welcome to Natural Plus USA. By accessing our website and purchasing our products, you agree to the following Terms & Conditions. Please read them carefully before using our website.

1. General Information

Natural Plus USA provides organic hair care products made with natural ingredients. By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

We reserve the right to update, modify, or change these Terms & Conditions at any time without prior notice. Continued use of the website after changes are posted constitutes acceptance of those changes.

2. Products & Descriptions

We strive to ensure that all product descriptions, pricing, and images are accurate. However, Natural Plus USA does not guarantee that all information is completely error-free. We reserve the right to correct any errors, inaccuracies, or omissions at any time.

Results from hair care products may vary from person to person. We do not guarantee specific results, as individual hair types and conditions differ.

3. Orders & Payments

All orders are subject to acceptance and availability. Once an order is placed, you will receive a confirmation email. Natural Plus USA reserves the right to cancel or refuse any order for reasons including suspected fraud, incorrect pricing, or product availability.

Payments must be made in full at the time of purchase through our approved payment methods.

4. Shipping

Orders are processed within 1–3 business days. After processing, shipping typically takes 5–7 business days. Delivery times may vary depending on location, carrier delays, or unforeseen circumstances.

Customers are responsible for providing accurate shipping information. Natural Plus USA is not responsible for delays or lost packages due to incorrect addresses provided at checkout.

5. Refunds & Returns

Refunds are handled according to our Refund Policy. Customers must contact us directly before filing a dispute with their bank or payment provider.

If you experience any issue with your order, please contact us immediately at:

📞 943-291-5499
📞 470-638-3939

Approved refunds are typically processed within 1–3 business days, though bank processing times may vary.

6. Chargebacks & Disputes

We strongly encourage customers to contact us first to resolve any concerns. Filing a chargeback or dispute without contacting us may delay the resolution process.

Natural Plus USA reserves the right to provide proof of delivery, communication records, and order confirmation details to financial institutions in the event of a dispute.

7. Intellectual Property

All content on this website — including logos, product names, text, images, graphics, and branding — is the property of Natural Plus USA and may not be copied, reproduced, or distributed without written permission.

8. Limitation of Liability

Natural Plus USA shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use or misuse of our products or website.

Customers are responsible for reviewing ingredient lists and performing patch tests if they have sensitive skin or allergies.

9. Privacy & Security

Your personal information is handled according to our Privacy Policy. For your protection, do not share your order number with anyone unless you are speaking directly with our official customer service team.

10. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us at:

📞 943-291-5499
📞 470-638-3939